Customer service
1) HOW TO BUY
Shopping at Cult Official Online Store is very easy.
You can navigate on the homepage of the site or in the catalogue and click on the image of the chosen product to view the relevant product sheet.
Product sheet:
Within the product sheet you can view details of the selected item and see enlarged product images using zoom. The product tab lists model, description, and price information. Where necessary, you will need to indicate Size before purchasing. Only the sizes available at that time are displayed.
Shopping Cart:
Inside the page dedicated to the shopping cart you can view the selected products, the quantity and the total cost of your order.
Clicking on "Proceed with order" you can continue the purchase process.
To complete your order you will have to fill in the Checkout page, following the indicated steps: inside the same page, in the box on the right, you can see the progress of the checkout.
All the data of your order are summarized at the end of the procedure and once the purchase process is confirmed, it will no longer be possible to make changes.
Once your purchase is complete, you will receive a confirmation e-mail with the summary and the code of the order placed.
3) SHIPMENTS
Orders placed on Cult Shoes Online Store are shipped within Italy via Crono Poste courier service. Shipments are free in Italy only on orders over 100€. At the time of shipment the tracking number is communicated to follow the path of the package.
Orders are processed immediately after a check on the actual availability of the product and verification of payment. In case of errors, the amount charged may be refunded.
Orders are processed in 1-5 business days and once entrusted to the courier, shipments are delivered in 1-3 business days in Italy, depending on the delivery zone and the time the order was placed or payment received.
Some items may require transfer from other warehouses lengthening shipping time!
The goods will arrive directly at the place indicated without having to pay anything in addition to what was paid at the time of the order.
ATTENTION: we do not ship to P.O. boxes.
4) PAYMENT METHODS
Payment by credit card is possible.
Credit Cards
We accept all major credit cards, including Visa and MasterCard.
The transaction is secure and is hosted by the payment service provider's server: we do not intercept or store customer credit card information.
If necessary,the request for electronic invoice must be received by e-mail at servizioclienti@cultofficial.com within 7 days from the date of order issuance.
5) FREE RETURNS
We guarantee all our customers peace of mind in the process of purchasing on the site.
If you are not satisfied with the product you receive, you can exercise your right to return it.
Returns
You can request the return of a purchased product only in the following cases (according to D.L. 206/2005):
- the request must be made within 14 days date of delivery of the order.
To initiate the return process, you must create a request from this page.
Once the request has been made, you will receive at your email address the return document to insert inside the package and the shipping label to affix to the outside of the same.
Transport costs for returning the product are free of charge.
Acceptance of returned goods will take place only in the following cases (according to D.L. 206/2005):
- the product must be intact and unused;
- the tag accompanying the product and/or the seal must not have been removed.
After verifying the existence of the above conditions, we will refund the amount paid. Only the amounts collected for the purchase of the products will be refunded, net of shipping costs and any cash on delivery fee. In the absence of the above conditions, the product will be returned to the sender.
Note: We will not accept returns of items unless the above procedure has been followed and the above requirements have been met.
7) SAFETY
When you order on Cult Shoes Online Store, security is guaranteed. During the purchase process, each page intended to manage the credit card transaction is protected by the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information - credit card number, expiration date, etc. - is encrypted in advance through an SSL protocol. - This means that all financial information - credit card number, expiry date, etc. - is first encrypted using a particularly robust and powerful algorithm and only then transmitted over the network.
When you enter your credit card information, the financial information is sent directly to the bank's secure site. Neither we nor anyone else will EVER have access to your credit card information, thus ensuring maximum security.
WE DO NOT STORE OUR CUSTOMERS' CREDIT CARD INFORMATION.
The purchase can only be made by the cardholder, whose name and address must match the name and address of the orderer. We reserve the right, at our sole discretion, to request additional guarantees to the buyer or refuse the order.
We will send a regular paper invoice together with the shipment of the products.
Cookies
Cookies are portions of data that are stored by the browser on the computer's hard drive. We use cookies for statistical purposes and to recognise you when you visit the site, to display your shopping cart with unfinished purchases and much more. Our cookies do not contain any personal information or anything else that could allow hackers to gain possession of information about you. If you decide to set your browser so that you do not accept the use of cookies, you can still browse and shop on our site. The only disadvantage may be that you may be limited in some operations.
Confidentiality
See our Privacy Policy .
Why register on our website
Registering on our site is absolutely free.
By registering you will be able to:
- place orders faster
- view the status and history of orders
- change your billing and shipping information